Update: Make Search Better for Your Site 

The ’00s will be remembered as the decade when the videogame industry got flipped on its head. Going into the year 2000, the general feeling was that the game industry was ready to put away childish things. The era of Nintendo and kiddie entert...

"The constraints that recessions impose; on budgets and on time can help us focus more sharply on what matters most, and sharpen our methods and skills to make us more competitive and better at what we do." (Andy Clarke - Stuff and Nonsense) - cour...

The Journal of Information Architecture, a peer-reviewed scholarly journal, is now at its second issue — and all the content can be downloaded: Issue 1 (Spring 2009) Editorial: Shall We Dance? – by Dorte Madsen Connecting the Dots of User Exp...

A holiday treat! Visions of sugar-plum Apple tablet fairies sprinkling salvation for media companies of yore... Regardless of whether you believe concept designs are counter-productive or a great way to work, it's been interesting to see how th...

Yep. That’s what Donald Norman (of Design of Everyday Things fame) wrote in his latest essay on his blog. You get the gist of his view in this introductory paragraph:  

Op het web zijn we allen control-freaks? Over het algemeen kunnen mensen kunnen niet goed tegen verandering. Veranderingen hebben vaak iets onvoorspelbaars en voor het onvoorspelbare hebben we angst. We vragen ons af 'wat gaat er gebeuren'? We he...

"Usability is like cooking: everybody needs the results, anybody can do it reasonably well with a bit of training, and yet it takes a master to produce a gourmet outcome." (Jakob Nielsen - Alertbox)

"For large sites, portals or company intranets Value BEGINS with the information architecture. There is nothing else that matters as much as Information Architecture in these instances. If people can?t find the information they are looking for, th...

I’m probably not the only one who likes the feedback from tangible shapes over digital ones, they give me a lot of valuable feedback. Today, I’d like to introduce two concepts that represent useful values with their own shapes. Pie Chart Coins ...

Veel bedrijven zitten op een goudmijn qua klantinzicht maar beseffen dat helaas niet. Laat staan dat ze er optimaal gebruik van maken. Ik heb het over de afdeling klantenservice. De mensen die dagelijks in contact staan met je klanten en hen met r...

"One of the clearest mistakes we make in web site development is not understanding the people who use them. Despite the help of personas, user testing, scenarios and marketing data in advance, even the big brand sites struggle to be user friendly....

Hoe zou Google er uitzien als marketingmanagers en bedrijfsleiders er zich mee bemoeien? Anders dan de sobere homepage van nu. Huiver mee.

What to ask Santa?

In a new article for MIX Online, I describe the essence of building Web forms for people through two examples of Web applications that were able to avoid lengthy sign-up forms, reflect their service?s core purpose through a few lightweight interac...

De vernieuwde homepage van Google focust 100% op zoeken. De advertentieprogramma's en tientallen tools staan meer op de achtergrond. Een schoolvoorbeeld van focus op top taken.

Google announced that they're officially moving into the realm of "URL shortening services," but not for the public. Their fancy new short URL, Goo.gl will be available?at least for the time being?only through their products, like the Google toolb...

"I have seven somewhat controversial usability predictions for the 2010 I think you might be surprised to read. These predictions are based on my understanding of the state of the usability field based on blog posts, articles, tweets and all the o...

"We all like being seduced. Interaction on the web can take advantage of this idea. There is a notion of ?seductive interfaces?. It?s about surprise and delight. We are all seducers. We are doing it out of instinct. This doesn?t have to do with de...